Returns & Exchanges

Returns and Refund Policy

We are committed to ensuring your complete satisfaction with your purchase of cosmetics, skincare, and beauty accessories from our brand.

Return and Refund Guidelines:

Eligibility for Returns: Returns are only accepted if the product is defective, damaged upon arrival, or if you receive the wrong item. For hygiene and safety reasons, we cannot accept returns on products that have been used or opened.

Return Process: To initiate a return, please contact our customer service team within [3 days] of receiving your order. Provide your order number, a brief description of the issue, and photographic evidence of the defect or damage. Upon approval, we will provide instructions for returning the product to us.

Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Cancellation: You have the flexibility to cancel your order at any time before it enters the processing phase. Our order processing typically occurs within 24 hours after payment confirmation. Once the order is in processing, it cannot be canceled.

Important Notes: We reserve the right to refuse returns or refunds for products that do not meet the above conditions. Shipping costs for returning the item are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).

Thank you for choosing Lucky Beauty products! We appreciate your understanding and adherence to our Returns and Refund Policy. Our goal is always to provide high-quality products and exceptional customer service. If you have any further questions, please do not hesitate to contact us.